Refund policy

  • Our first goal is for everyone to be happy with their purchase!
  • At Roderer Shoe Center, we value our relationships with our customers and feel preserving our relationship and trust comes through the return philosophy. In store we greet and measure every customer looking for the perfect fit and a pair of happy feet. On a website, this is not possible but we are always working on developing better means and methods to make that happen.
  • Our goal is to create a fair and reasonable process which will accommodate all concerns.  When this is not possible, we will make every effort to make a decision that will satisfy each customer’s desire.
  • You do not need a Return Authorization to exchange or return any item assuming it meets the guidelines below. Just ship it back to us, and we will take care of the rest.

We find that the vast majority of our customers do not elect to return or exchange their items, so we have elected to pass along the most competitive prices and shipping rates we can by not paying for return shipping on returns and exchanges.

IN STORE

If you have the ability and it is more convenient  to return the item in store, any of our associates will be happy to take care of you.  Just bring in your receipt or order confirmation and one of our sales associates can assist you in finding another size or style.  If you are not interested in an exchange our associates can also start the return process.

EXCHANGES

If you would prefer a different product, size, style, or color ~ please ship the item back to us at the address below and include a note letting us know what you would like in exchange. Items being sent back to us can be shipped via UPS, FedEx, or US Priority Mail, and if you are shipping an item over $75, it’s suggested you have a tracking number until you know we’ve received the item. If you instead elect to place a new order for the item, to be processed as quickly as possible, ship the first item back and your refund will be handled upon receipt.

RETURNS

Start Online Return Process

All items should be returned to the address below in  brand new unworn condition with original packaging. Upon receipt, refund will be applied to the original form of payment. Please allow 10-14 business days for the full processing of your return.

Please send all returns or exchanges, with the original packing slip and a reason for return/exchange, to:

Roderer Shoe Center
Attn: Returns
316 E. Stroop Rd
Dayton, OH 45429

 

NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns of certain items*, including:

  • Any item that is returned more than 30 days after delivery**
  • Any grooming products such as brushes, polishes, mink oil, etc. We have no way of determining whether a grooming product has been tampered with or pilfered, and while we trust that you did no such thing, we are confident that it is more important for you to know you are receiving a never-been-opened grooming product than to be able to return one.
  • Any item that is not in its original condition, is damaged, is missing parts or the manufacturers box.
  • Any product missing the serial number or UPC.
  • Shipping charges are not generally refunded; however, we work with you on a case-by-case basis for defective items or mistakes.
  • Collect shipments and collect phone calls will not be accepted
  • Gift Cards

*Of course any item that has a manufacturer’s defect can be returned for a full refund.

**If an item you’re returning will not make it back to our service center within 30 days of the date of delivery, please contact us to determine if we can issue a full refund.